We have the full range on BoSS and room mate towers, you can see / order them by clicking here Towers

Click to view your basket contents HACKER SAFE certified sites prevent over 99.9% of hacker crime.   

 

 

News Letter July 2008

Well here we are again, newsletter 2008.2

Hello Again,

Well; 2008 got off to a scary start with raw materials up 19% on average and threats of major price increases from our suppliers, however in reality only 5% of our range has suffered a price increase and we have been able to absorb any other increases. In particular all of our BoSS and Youngman range have been able to maintain our already extremely competitive prices and we are not expecting any imminent price increases

Demand for BoSS equipment is higher than ever before and there is now a dedicated BoSS site, www.bosstowers.eu,

We also have the full range of BoSS components available,  These are quite complex so we feel the easiest way to supply these is to arrange a formal quote via email and then when / if the quote is accepted we will generate the invoice; because of the vast range of individual components we really need to quote for these via email and not over the phone, this avoids any misunderstandings. they can be emailed directly at bossparts@austinwhite.co.uk

In order to improve customer service and satisfaction we have a new support centre, this is an intelligent knowledge base and email management centre combined, because of the complexity of the software it has been installed on one of our dedicated  mirror servers at buyladders - the base can be seen / used here. 

http://www.service.buyladders.co.uk/client/index.php#login

This may seem OTT but in practice has dramatically  improved responses to customers questions both in speed and answer detail simply by "learning" answers as its used.

We have increased Youngman's spares in our range, this is still new and so items will be added as and when requested, if there is something you want that is not there then just send us an email request, it will usually be added within 24 hours

Could  I also clarify, that OUR class 1 Industrial ladders are supplied with articulated feet and wall wheels as standard, at no extra charge, we are aware that due to the amount of questions we get about this that some sites are offering a big deal that you can have them as an option for only anther £20.00 etc. :-)

Last, but not least; we have been awarded with McAfee Hacker safe for site security (this is the highest award for online order safety available)

What's new?

1/ The new Hedgemaster RANGE is now online, up and running and in stock, the range now has three versions, all with an extension pack, it can be seen here - This is the original, UK manufactured and NOT an imported cheaper copy

http://www.austinwhiteladders.co.uk/hedgemaster.htm

2/ The "Y" range of combination ladders now has the facility to work on stairs, this was  a popular request. They can be seen / bought here

http://www.austinwhiteladders.co.uk/spec.htm#triple

3/ The STAG range of staging systems can now be adjusted so that it also works on roofs and you no longer need  a special roof staging system too, you can see / buy them here

http://www.austinwhiteladders.co.uk/access.htm#staging

4/ We now have the basemate "crossbow" ladder leveller, this is on a launch offer for £35.00 inc VAT

Click here to see a bigger pictuire of the BaseMate

You can see more information here

http://www.austinwhiteladders.co.uk/access.htm

Although we are not really geared up for phone calls, we have improved our call handling technology and included a LoCall number, these numbers are cheaper to call than a national number and we do NOT receive any income from using these numbers so the cost to you is kept to a minimum

Numbers are

0844 8842625  Sales

We are trying to deal with calls as efficiently as possible but realize that this is still less than perfect; on this subject due to summer holidays and staff shortages we have decided to close phone support for one week from 21st through 27th July 2008, this is always a quite time on the phones and we don't have resources to man the phones when staff are better deployed dispatching orders and dealing with emails (we can deal four emails in the time it takes to answer one phone call).

FAX AND ONLINE ORDER'S WILL BE PROCESSED AS NORMAL

 

I hope you found this news letter useful and would appreciate any comments (good or bad); it is not our intention to bombard you with useless media but it is hoped to make you aware of our products and hopefully increase our business with you

 

Best Regards

Ian White FinstSMM

Managing Director

Austin White Ladders Ltd


 

PLEASE NOTE WHERE PRICES SHOWN INCLUDE VAT, THE TOTAL IS INCORRECT AND WILL BE REDUCED AT THE CHECKOUT

    Customer Service Rating by LivePerson  

Knowledge base

Telephone Us? Click Here

Priority Email > Click Here

Sales Office Fax 0870 042 9817

We support Get Safe Online - Click here for more info

       WeTrust.org       Verified by Visa Learn More       

  

Registered Office (No Showroom) Registration Number 03895466 in England

VAT Registration Number GB 777 0976 75

Austin White Ladders Ltd, 9 Northleigh Grove, Market Harborough, LE16 9QU

Delivery & Returns

Domestic Aluminium Ladders | Trade Aluminium Ladders | Trade Timber Ladders | Industrial Aluminium Ladders | Industrial Timber Ladders | Roof Ladders | Timber Loft Ladders | Aluminium Loft Ladders | Compact Loft Ladders | Glass Fibre Ladders | Pole Ladders | Steel Pole Ladders | Timber Pole Ladders | Combination Ladders | Surveyors Sectional Ladders | Compact Ladders | Folding Ladders | Window Cleaners Ladders | Rescue Ladders | Fire Escape Ladders | Telecom Ladders | Linesman Ladders | Library Ladders | Shelf Ladders | Conservatory Ladders | C Section Ladders | Aerial Ladders | Steeple Jacks Ladders | Podium Step Ladders | Hedgemaster Step Ladders | Warehouse Step Ladders | Trade Step Ladders | Industrial Step Ladders | Trade Timber Step Ladders | Glass Fibre Step Ladders | Domestic Step Ladders | Sitemap