News Letter

Firstly, don't forget that VAT goes back to 17.5% from midnight on December 31st, so this is the last chance to buy at the lower VAT rate

Demand for BoSS equipment is higher than ever before and there is now a dedicated BoSS site, www.bosstowers.eu,

We also have the full range of BoSS components available, These are quite complex so we feel the easiest way to supply these is to arrange a formal quote via email and then when / if the quote is accepted we will generate the invoice; because of the vast range of individual components we really need to quote for these via email and not over the phone, this avoids any misunderstandings. they can be emailed directly at bossparts@austinwhite.co.uk

In order to improve customer service and satisfaction we have a new support centre, this is an intelligent knowledge base and email management centre combined, because of the complexity of the software it has been installed on one of our dedicated mirror servers at buyladders - the base can be seen / used here.

This may seem OTT but in practice has dramatically improved responses to customers questions both in speed and answer detail simply by "learning" answers as its used.

We have increased Youngman's spares in our range, this is still new and so items will be added as and when requested, if there is something you want that is not there then just send us an email request, it will usually be added within 24 hours

Could I also clarify, that OUR class 1 Industrial ladders are supplied with articulated feet and wall wheels as standard, at no extra charge, we are aware that due to the amount of questions we get about this that some sites are offering a big deal that you can have them as an option for only anther £20.00 etc. :-)

Last, but not least; we have been awarded with McAfee Hacker safe for site security (this is the highest award for online order safety available)

1/ The Transforma (their spelling not ours) is now in stock, it’s a telescopic folding ladder, very adaptable and at a great price of £120.00 + VAT, pictures and info on the link below

2/ The "Y" range of combination ladders now has the facility to work on stairs, this was a popular request. They can be seen / bought here

3/ The STAG range of staging systems can now be adjusted so that it also works on roofs and you no longer need a special roof staging system too, you can see / buy them here

4/ We now have the basemate "crossbow" ladder leveller, this is on a launch offer for £35.00 inc VAT

5/ Industrial ladder sales have increased more than other sales, for this reason we have introduced a "budget" industrial ladder range, these still conform to BS2037 class 1 industrial use to comply with UK law, but designed for less frequent use than the virtually indestructible Trojan range

6/ Along the same lines, we also have a large range of Industrial timber / aluminium staging boards, these still conform to BS2037 class 1 industrial use to comply with UK law. More info about the staging here > http://www.austinwhiteladders.co.uk/staging.htm

Although we are not really geared up for phone calls, we have improved our call handling technology and included a LoCall number, these numbers are cheaper to call than a national number and we do NOT receive any income from using these numbers so the cost to you is kept to a minimum, some people do not like non geographic numbers, for those you can still call us on 01162 160 737 (Leicester number)

0844 884 2625 Sales

0844 884 9396 Tech

0844 357 6970 FAX

Or the national number 01162 160 737

I hope you found this news letter useful and would appreciate any comments (good or bad); it is not our intention to bombard you with useless media but it is hoped to make you aware of our products and hopefully increase our business with you